Aha! Leadership Icon

8 Tips to Help Employees Practice Empathy at Work

by | Dec 26, 2023 | Active Listening, Communication, Engagement, Gratitude, Recognition, Trust

8 tips to practice empathy at work

So, what does it actually look like for employees to practice empathy with each other? Here are some easy ways to incorporate empathy into a daily routine.

1. Assume best intentions of others

When we don’t understand someone’s perspective, it can be easy to assume the worst about them. However, this mindset allows negativity and potentially inaccurate biases to flourish and can destroy relationships.

Instead, approach each interaction with team members with a positive view. There may very well be more to the story underlying their behavior that you don’t yet know.

2. Listen more than you speak

When a team member discusses a challenge they’re experiencing, don’t interrupt them with tales of how you experienced something similar or offer unsolicited advice for what you think they should do. Sometimes, people just want to be heard and understood.

In these moments, practice active listening skills, which involves:

  • Focusing on what is being said
  • Making eye contact
  • Acknowledging what someone has said by repeating it back or requesting clarification on certain points
  • Avoiding nonverbal communication that could convey a lack of interest, such as fidgeting
  • Minimizing distractions

3. Ask questions

Don’t rely on your assumptions about a situation. Respectfully and thoughtfully ask team members questions so you can better understand the challenge they’re facing or their perspective on an issue.

4. Validate others’ feelings

Show that you recognize and understand what others are feeling, which is a critical part of conveying nonjudgment and building trust. You can say things like, “I’m sorry you’re experiencing this problem. I’m sure it must be so frustrating. I appreciate your letting me know what’s going on.”

5. Step outside your comfort zone

Your biases can impact how you perceive others, especially those team members of different backgrounds and experiences. Remember: Different doesn’t equate with wrong or bad. To be more empathetic, you may just need to open yourself up to new experiences and broaden your way of thinking.

  • Be open to meeting new people in the office – even seeking out people who are different from you.
  • Consider others’ ideas and learn from them.
  • Challenge your own biases.

This can encourage diversity of thought as well as inclusion in the workplace.

6. Offer to help

One of the questions you should ask a team member who’s struggling is, “How can I help you?” For example, if they’re overwhelmed with their current workload, you could take some responsibilities off their plate or volunteer to serve as their back-up. This also demonstrates that you’re a team player.

7. Recognize others’ accomplishments or strengths

When people feel valued, it can help them overcome a challenge or setback. To remind team members of their worth, use peer recognition. Call them out in front of others for their:

  • Talents they bring to the table
  • Goals they’ve met
  • Achievements they’ve secured
  • Hard work

8. Take care of yourself

You can’t be empathetic to others if you’re stressed out, in a negative mindset and not taking care of yourself. Prioritize your wellbeing and work-life balance so you’re most likely to engage team members in a respectful and productive way.

Source: Kimberly J. Shaw, Insperity

“Like many things in life, your compassion is a skill that can be exercised.”
– Simeon Lindstrom

Did you know this about disc?

DiSC is an assessment that aids with effective communication

DiSC Management

Management on Catalyst uses Everything DiSC to provide insights about an individual’s personal management style while also providing tips on how to improve the following management specific skillsets:

  1. Directing & delegating
  2. Creating a motivating environment
  3. Developing talent
  4. Managing up

Everything DiSC Management on Catalyst will guide managers with specific tips on how to perform these tasks with anyone on their team. The DiSC Management tips on Catalyst are unique because all of the information is personalized to the user. The insights provided are dynamically customized based on a user’s personality style.

7 Sure-fire Ways to Earn Your Employees’ Trust

by | Nov 7, 2023 | Adaptability, Communication, Influence, Positive Feedback, Recognition, Respectful Workplace, Trust

7 ways to earn your employees’ trust 

Employees are sensitive creatures, and one of the quickest things they pick up on is whether or not their boss trusts them.

Trust is a critical element for a healthy workgroup and company. Without it, morale and productivity suffer, good employees leave and the rumor mill works overtime.

What does a failure to display trust look like? Micromanaging and a lack of willingness to delegate are two of the most common traits.

Other behaviors that make employees feel as if you don’t trust them include:

  • Pridefulness or lack of humility
  • Failure to build relationships with individual team members
  • Dictatorial behavior
  • Failure to listen and accept other viewpoints
  • Failure to admit your mistakes or accept that others make mistakes

Here are seven tips for how to squelch your trust-busting tendencies.

1. Establish a Personal Connection

Great leaders make time to get to know their team and what each employee needs to perform well. This doesn’t have to be time-consuming. All it requires is a stop by someone’s desk to ask, “How’s it going? Do you have any questions about that new task you’ve been assigned?”

It’s easy to lose touch with your team when you’re constantly caught up in the hustle and bustle. But if you don’t pay attention to current projects and the challenges your employees are facing, you can’t provide the support they need to keep efficiency and productivity humming. And if you’re aloof most of the time, your team won’t feel comfortable coming to you when they need help.

In addition, demonstrate that you care about your team members as human beings, not just employees. Keep up with their personal lives. If someone has a death in the family or a sick dog, extend a simple expression of concern or maybe offer them some extra time off to show that you care. This can help build mutual trust and loyalty between you and your employees.

2. Show Humility 

No one wants to work for a know-it-all or someone who can’t admit when they’ve made a mistake.

If you find yourself falling into that habit, remember, you’re a business leader, not a god. No one expects you to know everything. In reality, the ability to admit a mistake or ask for help demonstrates strength.

Even better, acknowledge your team’s expertise by asking your employees for their opinions and implementing their recommendations as often as possible.

3. Connect the Dots for People 

Facilitation builds trust because you’re helping team members make alliances in other departments and broaden their skills.

Simply ask, “Is there anything you need to do your job better?” You’re likely to find many opportunities to help your employees.

For instance, Jenny needs help finding the right person to help her resolve an issue she’s having with your company’s accounting software. You introduce her to Max, your company’s accounting software wiz. This simple gesture shows Jenny that you’ve got her back. It shows that you want to see her succeed. This can go a long way in helping you build trust.

4. Make room for mistakes 

We all make mistakes. Some are small – such as a misplaced file – and some are cringe-worthy. Your employees will appreciate it if you quickly debrief them on the small mistakes and treat those as growth opportunities on the way to better performance.

Conversation starters may include:

  • Talk me through what led you to that decision.
  • What do you think went wrong?
  • Let’s talk about what can be done differently next time.

Rarely will someone make a mistake so huge that it affects the business and becomes worthy of heavy-handed involvement from you. But when a big problem happens, remember that it’s usually not one person’s fault, but a series of missteps and broken processes.

Treating employees’ mistakes as a business problem rather than a personal failure signals to your team that they can trust you to react appropriately when things go wrong.

5. Ditch the micromanagement 

It can be tempting to think you know the best way to perform a task. In reality, people perform better when they’re allowed to get a job done in their own way.

Other ways to throw off the shackles of micromanagement include:

  • Let your team make routine decisions without coming to you for permission.
  • Eliminate unnecessary approval processes.
  • Delegate tasks as learning experiences and set expectations up front.
  • Acknowledge your way is not the only way.
  • Encourage your team members to hold each other accountable – this should not come from you only.

In addition to making employees feel like you trust them, empowering team members encourages them to use their creativity to get the job done.

6. Demonstrate trust logistically 

It seems simple, but the lines of communication must be open in order to build trust. This doesn’t have to be complicated. A few logistics are all you need.

First, it’s hard to trust a manager you rarely see or speak with. Make yourself available by leaving your office door open as much as possible. Walk the shop floor, greeting people, asking questions and offering help.

One caveat: You have to “manage by walking around” regularly. If you only talk to employees when something is wrong, they’re likely to fear your sudden presence in their midst rather than trust your being there.

Sharing meals brings people together, so host regular employee get-togethers.  A monthly team lunch to celebrate that month’s birthdays can be an excellent time to find out what’s really going on in your team members’ professional and personal lives.

7. Share success and give credit 

Nothing undermines trust faster than a boss who hogs credit for a job well done. Don’t be that manager or employees will stop sharing their good ideas.

In staff meetings, ask everyone to share a success story or something they feel good about. Publicly recognize when one or more team members resolve a long-standing issue, land a new client or find a way to reduce costs.

Praise is both highly motivating to employees and free. All it takes is a bit of thought on your part.

Trust runs both ways 

Source: Insperisty Staff, 2023

“The best way to find out if you can trust somebody is to trust them”. 
– Ernest Hemingway

Did you know this about disc?

DiSC is an assessment that aids with effective communication

Your Colleagues

In the Your Colleagues section in Catalyst, users can:

  • Learn their colleagues’ strengths, when to pull them into a project, and what stresses them out
  • Compare preferences and tendencies across a range of workplace behaviors using the DiSC model
  • Gain access to tips that help them work better together in a variety of situations

Many Catalyst users review this section before heading into a meeting or kicking off a new project with a coworker.

6 Things to Consider Before You Delegate Work

by | Oct 24, 2023 | Change Management, Communication, Decision-making, Trust

6 things to consider before you delegate work 

The best leaders are masters at delegation. Why? They know how to empower their teams to get work done. But it’s not only about getting work done or knowing how to share tasks in the best way. It’s also about creating an environment where employees are proud of their work and can call it their own. These are the critical pieces to learning how to delegate work effectively.

What Is Delegating?

In short, delegating is allocating the right work to the right people. Delegating work is about sharing a task and decision-making responsibilities to increase others’ commitment, accelerate results, and build capability.

The delegating leadership style, one of the four leadership styles covered in the situational leadership model, is about managers sharing authority and responsibility with their employees.

The Cost of Not Delegating

The reluctance of leaders to delegate carries a steep cost. As leaders take on more work, they get overwhelmed and stressed. They may even burn out completely and quit. 70% of leaders surveyed under the age of 35 report feeling used up at the end of every day, with rates even higher among women and minorities.

At the same time, their team is likely also frustrated. They don’t feel like they’re contributing enough, nor do they have the authority to do their work as they see fit. They’ll likely end up disengaged or start polishing up their resumes for another role.

What to Consider Before You Delegate Work

Delegation has to go beyond simply assigning a task. It has to be done thoughtfully, with the right balance of direction from the leader.

Here’s what to consider before you delegate work:

  1. What’s the desired output? What will the completed task look like? How will you judge whether it is completed well or not?
  2. What’s the importance of the task? How important is this assigned task to the team? How important is this assigned task to the company?
  3. Are you delegating authority appropriately? What key decisions will need to be made during the project? Will the person or team have the authority to make critical decisions?
  4. To whom should you delegate the work? Who has the skills to complete this work? Who has the motivation? Is there anyone who might be interested in the work that you haven’t considered before? What are the benefits to the person completing this delegated task?
  5. What’s the method of sharing work? Will you have a meeting to generate ideas or to define the task further with the person? What is the delegation process? Have clear expectations been given?
  6. How will you assess the results of the tasks you’ve delegated? How will you give feedback along the way? How will you ensure that the criteria is clear for what success looks like?

If the leader is struggling to answer these questions, then they should re-evaluate if the task should actually be delegated.

Source: DDI, 2023

“Delegation is not about micromanaging, its about trusting others to do their best work”. 
– Unknown

Did you know this about disc?

DiSC is an assessment that aids with effective communication

Your Group

This fun, interactive feature helps teams work better together. By combining DiSC with actionable group insights, teams build cohesion while adapting their behaviors for optimal performance. Learners can create multiple groups, plot members on a DiSC map, and shed light on team dynamics that influence results.

4 Differences Between Learning and Development

by | Sep 26, 2023 | Continuous Learning, Executive Leadership, Influence, Leadership Development, Recognition, Trust

4 Differences between learning and development  

HR professionals are under a lot of pressure to prove that leadership development programs have a return on investment. When leaders’ time is precious and financial resources are limited, how do organizations get the most out of their programs? One way is to focus on the difference between learning and development. But what is the difference between learning and development?

Learning is defined as gaining new knowledge. Development is applying that knowledge to drive results and growth. When it comes to leadership, we simply can’t afford to build programs where leaders are learning but not developing.

For starters, if your leaders are learning but not developing, you might see one or more of the following:

1. The organization relies too much on self-directed learning.

It’s common to hear that leaders should own their development. Yes, it’s true that leaders should fully participate in development and try to apply what they’ve learned to get better. What this doesn’t mean is that we should only rely on self-directed learning.

Many organizations invest in huge online libraries of learning content. They promote them to leaders as a “one-stop shop” for building leadership skills on demand. Sounds great, right? As an added bonus, this content is often high quality and presented in a compelling way.

Unfortunately, this “build it and they will come” strategy doesn’t provide the same benefits as a more coordinated leadership development program. But what does a more coordinated program have? Leaders can also practice skills in a safe environment and socialize new behaviors while working with their peers.

Lately, leaders have been asking for more development experiences with a social component. In the era of virtual and hybrid work, leaders feel more isolated from their peers. According to DDI’s recent Global Leadership Forecast, their most desired development experience is instructor-led training. Meanwhile, self-paced digital learning is near the bottom of the list of preferred learning methods.

2. Leaders participate in programs but don’t change and grow.

Learning only becomes development when it’s applied on the job. When leaders go to training programs but don’t change their behavior, they may have learned, but they certainly haven’t developed.

Does this cause a lack of change and growth? It’s often a shortage of self-insight. Resources like 360 feedback tools and simulation-based assessments uncover blind spots. These resources also do a good job of showing leaders why they need to change and how they can do it. In addition, with the data and insights these tools provide, leaders become more committed to making a change.

Leaders also have a hard time changing when they feel their employee development isn’t connected to the organization’s business or cultural priorities. If the same learning programs have been in place for years despite significant changes to the organization, leaders may see the programs as outdated, irrelevant, or a mere formality. But how do top organizations avoid this? Regular leadership needs analyses are a good place to start. It can also be helpful for organizations to align development offerings with the challenges their leaders are facing today.

3. Learning is episodic and lacks “connective tissue.”

When learning is event-based and not part of a bigger development experience, it’s hard to build the momentum for meaningful leadership development. Leaders may have a desire to make the most of leadership development opportunities, but ultimately, they need guidance and direction to do it. As a leadership development professional, your job is to create that structure, accountability, and engagement.

For this reason, many organizations have adopted a learning journey approach. This approach treats development as behavior change that takes place over time. Leaders achieve behavior change through a focused mix of formal learning, one-on-one coaching, assessment, and online reinforcement tools (like job aids, microcourses, chatbots, and practice simulations). In a learning journey, leaders are given a road map for development as well as all the ways they can apply their learning on the job.

DDI research on the impact of learning journeys shows that organizations that adopt this approach are 3.4X more likely to have high-caliber leadership development. These organizations are also 2.9X more likely to have high leadership strength and 2.5X more likely to be financially successful.

4. Learners don’t have support from their leaders.

Learners have the best opportunity to develop when their own leader supports them with coaching. In this environment, learning is the means to better performance, but not the end. For learning to become development, the learner’s leader must challenge them to apply new skills and provide meaningful feedback.

Some well-meaning managers may send struggling leaders to training programs so that “HR can fix them.” While someone struggling with their leadership skills should certainly participate in leadership development, relying on HR to fix performance issues is a sign that the leader’s leader could play a more active role in their development.

Source: DDI, 2023

“If you cant fly, then run. If you cant run, then walk. And, if you cant walk, then crawl. But whatever you do, you have to keep moving forward”. 
– Martin Luther King Jr.

Did you know this about disc?

DiSC is an assessment that aids with effective communication

Your Colleagues

  • In the Your Colleagues section in Catalyst, users can:

    • Learn their colleagues’ strengths, when to pull them into a project, and what stresses them out
    • Compare preferences and tendencies across a range of workplace behaviors using the DiSC model
    • Gain access to tips that help them work better together in a variety of situations

    Many Catalyst users review this section before heading into a meeting or kicking off a new project with a coworker.

10 Characteristics of a Good Leader

by | Aug 8, 2023 | Adaptability, Communication, Decision-making, Executive Leadership, Influence, Trust

10 Characteristics of a good leader 

No matter how much or how quickly the world changes — how automated or disrupted work and life become — one fact remains: outstanding leaders create a positive path forward for us all. But what does good leadership really look like?


Based upon our decades of research and experience in the field, we’ve found that good leaders consistently possess certain essential qualities. Read on to learn what they are, and how to begin cultivating these 10 characteristics of a good leader within yourself, on your team, and at your organization.

  1. Integrity

Integrity is an essential leadership trait for the individual and the organization. It’s especially important for top-level executives who are charting the organization’s course and making countless other significant decisions. Our research shows that integrity may actually be a potential blind spot for organizations. Make sure your organization reinforces the importance of honesty and integrity to leaders at various levels.

  1. Delegation

Delegating is one of the core responsibilities of a leader, but it can be tricky to delegate effectively. The goal isn’t just to free yourself up — it’s also to enable your direct reports to grow, facilitate teamwork, provide autonomy, and lead to better decision-making. The best leaders build trust on their teams through effective delegation.

  1. Communication

The best leaders are skilled communicators who are able to communicate in a variety of ways, from transmitting information to inspiring others to coaching direct reports. And you must be able to listen to, and communicate with, a wide range of people across roles, geographies, social identities, and more.

  1. Self awareness

While this is a more inwardly focused trait, self-awareness and humility are paramount for leadership. The better you understand yourself and recognize your own strengths and weaknesses, increasing your self-awareness, the more effective you can be as a leader.

  1. Gratitude

Being thankful can lead to higher self-esteem, reduced depression and anxiety, and better sleep. Gratitude can even make you a better leader. Yet few people regularly say “thank you” in work settings, even though most people say they’d be willing to work harder for an appreciative boss. The best leaders know how to demonstrate sincere gratitude in the workplace.

  1. Learning agility

Learning agility is the ability to know what to do when you don’t know what to do.
If you’re a “quick study” or are able to excel in unfamiliar circumstances, you might already be learning agile. But anybody can foster learning agility through practice, experience, and effort.

  1. Influence

For some people, “influence” feels like a dirty word. But being able to convince people through logical, emotional, or cooperative appeals is an important trait of inspiring, effective leaders. Influence is quite different from manipulation, and it needs to be done authentically.

  1. Empathy

If you show more inclusive leadership and empathetic behaviors towards your direct reports, our research shows you’re more likely to be viewed as a better performer by your boss. Plus, empathy and inclusion are imperatives for improving workplace conditions for those around you.

  1. Courage

It can be hard to speak up at work, whether you want to voice a new idea, provide feedback to a direct report, or flag a concern for someone above you. That’s part of the reason courage is a key trait of good leaders. Rather than avoiding problems or allowing conflicts to fester, courage enables truth-telling so leaders can step up and move things in the right direction.

  1. Respect

Treating people with respect on a daily basis is one of the most important things a leader can do. It will ease tensions and conflict, create trust, and improve effectiveness. Respect is about more than the absence of disrespect, and it can be shown in many different ways, but often starts with being a good listener.

Source: Center for creative leadership

“Leadership is the capacity to translate vision into reality”. 
– Warren Bennis

Did you know this about disc?

DiSC is an assessment that aids with effective communication

DiSC Quadrants

Although the DiSC dimensions form four distinct styles, it is probably more useful to think of the DiSC circle in continuous terms. Consider that each of the four styles blend into their neighboring styles much the same way that colors blend into one another on the color wheel. Red and yellow are distinct colors, but they both blend to form a new color, orange. In the same way, the D and i styles are distinct, but the space between them on the circle represents an equally distinct set of traits. 

5 Benefits of Doing Nothing

by | Jun 27, 2023 | Decision-making, Stress Management, Trust

5 Benefits of doing nOthing 

In the spirit of walking our talk we are taking a 5 day company holiday! July 3 -7

In 1370 AD, the first public clock tower was erected in Cologne, Germany, and from that day forward, the clock has been running our lives.

And I know that when I read stats like these, they make me crazy:

  • According to Arwen Curry, before Edison invented the light bulb, the average person slept eleven hours a night. 
  • A Senate subcommittee in 1967 was told that by 1985, the average American would work only twenty-two hours a week for twenty-seven weeks a year. (Technology and Social Trends, Kerby Anderson)
  • By 2007, the average American worked nearly four more weeks per year than in 1979. (“Vast Majority of Wage Earners are Working Harder,” Lawrence Mishel)

 

There’s no a complete solution to our overly time-conscious lives, but scheduling a day to DO NOTHING productive is a great starting point.

Yes, you read that right. Schedule a day to DO NOTHING productive. No work. No grocery shopping. No checking “have-to’s” off your list.  

Many societies throughout history have baked this practice into a weekly rhythm called the Sabbath. Many of you remember a time when stores were closed on Sundays. 

After all, DOING NOTHING has several benefits:

    1. Relaxation: Doing nothing allows you to recharge your batteries.
    2. Creativity: Doing nothing allows your mind to wander and can lead to increased problem-solving skills.
    3. Increased productivity: Doing nothing can increase your productivity in the long run. It allows you to return to tasks with renewed energy and focus.
    4. Improved decision-making: Doing nothing allows you to reflect on your choices and consider different options.
    5. Improved relationships: Doing nothing can also allow you to connect with others and strengthen your connections, which research shows is THE key to long-term success.  

Source: Brian Rutherford, leadercast

“Your mind will answer most questions if you learn to relax and wait for the answer”. 
– William S. Burroughs

Did you know this about disc?

DiSC is an assessment that aids with effective communication

Level of activity

  •  Top – tend to be fast-paced and are often described as assertive, dynamic, and bold.
    • They tend to exert effort to change their circumstances.
  • Bottom – tend to be more moderate paced and are often described as calm, methodical, and careful.
    •  They are more inclined to adapt to existing circumstances.

Level of acceptance

  • Left – naturally more skeptical in nature and are often described as logic-focused, objective, and challenging.
    • They instinctively withhold trust from people and ideas until those outside elements can be thoroughly vetted.
  • Right – naturally more receptive in nature and are often described as people-focused, empathizing, and agreeable.
    • They are biased to see the people and ideas around them as favorable and are thus inclined to trust them.