What’s a bright spot?
A bright spot is the one person on your team that you wish you would clone.
She has the perfect combination of attitude and skill. He is the team member that continues to effortlessly “make it happen” day in and day out.
Bright Spot!
You know these people; you have some of them on your team!
- She’s the woman who makes your customer’s smile… every time they walk in the door!
- He’s the guy that comes up a the great idea … and actually implements it.
- It’s the team member with the contagious attitude that gets the rest of the team motivated each and every morning.
You fantasize about having 10…20…100 of these bright spots!
So, here is a secret… you can!
Seriously, it’s possible. It takes leadership on your part.
Here is how:
Step 1: Define what makes your bright spot so bright!
Shadow your bright spot. Interview her… ask her why she does what she does. Find out what makes her tick. She’ll tell you and guess what she will be thrilled that you noticed.
Step 2: Teach other team members to be bright spots!
After you figure out the secret recipe … create a plan to train the rest of your team. Tell everyone what you expect, give them examples and teach them how. Be creative! Use video, old movie clips or have your bright spot create the training.
Guess what? Your team will “get it”… they already know that Miss Bright Spot as special and unique.
Step 3: Lead by example.
Be the one! Walk the talk! Do what you expect others to do.
As the leader it’s critical that you model the behavior that you expect from your team. If you mess up… no worries just admit it and try again.
Step 4: Measure their progress.
Have a contest, keep score, be transparent and post the score for everyone to see!
Have some fun with this one! Don’t make it too complicated. For example: If customer service is your goal, then measure the number of times that each person on the team makes a customer smile.
Step 5: Reward bright spot behavior!
This doesn’t need to cost money… an enthusiastic “high-five” or “that was awesome” really does go along way! Of course, a pizza party, coffee gift certificate or team BBQ can’t hurt. The key is to celebrate their success!
Remember: The behavior that get’s attention grows!