How to Drive Accountability …
By creating a common language.
Gompers, Couillard, & Wolfe, Inc., a prominent insurance agency in southeastern Michigan, determined that integrity, innovation, compassion, team synergy, initiative and professional service were the core values that would drive their success.
“The team was energized and united after participating in the core values exercise with Aha! Leadership. The outcome: our entire team created and agreed on our six core company values. It was so exciting to watch everyone engage and become passionate about our company.
We kept the momentum going by encouraging everyone to help create our ‘values’ posters. Their buy-in soared, and the posters remind each of us every day the values we, as an agency, agreed to live by and work toward. You’ll often hear teammates ‘joke’ with one another when their actions tie in with one of our values. Often our customers will ask about the posters displayed throughout the office, and when they do our team members proudly tell them about our values,” said Kelly Bottcher, Assistant Operations Manager.
She added,
“Overall, this process has granted us the ability to understand one another better, service our clients better and move forward as a team.”
