For every hundred men hacking away at the branches of a diseased tree, only one will stop to inspect the roots -Chinese Proverb
Are individual members of your team performing less well than you’d hoped for? How do you get them to improve their performance?
First, understand that performance is a function of both ability and motivation. It takes both to do a job well. So, before you address poor performance, you have to diagnose if it’s a lack of ability or low motivation.
Tips for addressing ability
- Resupply. Does your team member have what they need to get the job done? Ask them about additional resources. Listen for points causing frustration. Give the individual space to take responsibility and share their perspective.
- Retrain. Provide additional training to individuals lacking specific skills. It’s important to keep employees’ skills current to cure poor performance.
- Refit. If the first two steps aren’t curing the problem, consider refitting the job to the person. Are there components of the job that could be reassigned and new tasks for them to take on?
- Reassign. Consider reassigning the poor performer to another role. Is there another job within the company that would suit them better? Remember, this is not a punishment tactic, but a shift in skills and tasks.
- Release. As a final option, you may need to let the employee go. Sometimes there are not opportunities for refitting and reassignment within the organization. In these cases, the best decision may be for the individual to find other work.
Tips for improving motivation
- Set performance goals. Goal setting is an important aspect of performance improvement. Employees need to understand what’s expected of them and agree on the actions they must take to improve.
- Performance assistance. Once you’ve set performance goals, support your team member by reassessing their progress, providing necessary training, or additional resources. Encourage cooperation and assistance from other team members.
- Performance feedback. It’s important for the individual to understand where they stand in their performance and long-term expectations. Consider providing timely feedback, being open and honest, and encourage individuals with a reward system.
It’s important that you and the team member discuss and agree on the plan for improvement. Set specific goals with timelines and dates by which goals should be achieved. Monitor progress according to the tips above for improving ability and motivation. Goal setting, feedback and a supportive environment are necessary for improving poor performance.