Archive for March, 2010
Idea #5: Inspire and Unite Your Team!
Keep the Team Thinking…
With WOW! Wednesdays…
The Alfie team gathers weekly for WOW! Wednesday, which is a 15- to 20-minute team huddle. Each week a different team member chooses one of their core values and highlights its purpose.
“There is no restrictive format; we encourage everyone to express their thoughts about the value they have chosen in a way that reflects their personal style. These conversations help keep our culture alive in a couple of ways. First, we review both positive and not-so-great examples the team demonstrated the value over the past week. We refer to the latter as an ‘OUCH’ – Our Unusual Challenge. With this format we focus on situations that will provide our clients with an even-more-phenomenal customer experience. And by encouraging each team member to express themselves in their own way, we build trust and empower each member of the team,” explained Tricia Bowman, member of Team Expedite.
Check out the great promotional products Alfie offers by clicking here.
Idea #4: Inspire and Unite Your Team!
How to Clarify Expectations…
By measuring performance…
This is one of my favorite quotes, and at the Bill Marsh Auto Group they live by this philosophy by incorporating their core company values into their annual performance plan process.
“By measuring the behaviors related to our company values, we stay focused on what’s important and clearly communicate our expectations to every member of our team,” Said Ron Smith, Director of HR.
Check out their company values by clicking here, then go to the
Company Info and Company Mission.
5 Ways to Inspire and Unite Your Team — Idea #3!
How to Secure Commitment
By communicating consistently and clearly…
The Grand Traverse Pie Company has 17 locations throughout Michigan and Indiana. As one of 2008′s “Michigan 50 Companies to Watch,” they know the importance of a strong company culture.
Last spring, we gathered all of their key team members, which included shop owners and general managers from each location, and together we created what it means to be GT Proud. Click here to learn more.
Every other week the support team sends out a team newsletter called “News You Can Use” that communicates key information to each shop. This team consistently and clearly communicates the values by prominently positioning them at the top of every newsletter.
Grand Traverse Pie was just featured in the February issue of O: The Oprah Magazine! Check out their great selection of pies and baked goods. Click here for directions to your local shop or to send a pie to friends or family!
