Aha! Leadership

The Alfie team gathers weekly for Wow Wednesday which is a 15 to 20 minute team huddle.  Each week a different team member chooses one of their core values and highlights its purpose.

“There is no restrictive format; we encourage everyone to express their thoughts about the value they have chosen in a way that reflects their personal style.  These conversations help keep our culture alive in a couple of ways.  First, we review both positive and not-so-great examples the team demonstrated the value over the past week. We refer to the latter as an ‘OUCH’ – Our Unusual Challenge. With this format we focus on situations that will provide our clients with an even-more-phenomenal customer experience.  And by encouraging each team member to express themselves in their own way, we build trust and empower each member of the team,” explains Tricia Bowman, member of team expedite.

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